Implementation Consultant
New
A
AdaAI Customer Service
Remote - CanadaFull-TimeMiddle
Salary$100,000 - $120,000 OTE CAD
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Job Details
- Experience
- 3+ years of experience in implementation consulting, professional services, or a related field
- Required Skills
- SalesforceShopifyRESTful APIsSaaSHubSpotZendeskGenerative AI
Requirements
- 3+ years of experience in implementation consulting, professional services, or a related field, preferably within a SaaS environment.
- Strong technical aptitude, with working knowledge of APIs and the ability to troubleshoot data flows.
- Ability to communicate effectively across technical and non-technical stakeholders.
- Solid understanding of SaaS ecosystems, with experience integrating tools like Shopify, Salesforce, Zendesk, or HubSpot into client environments.
- Excellent communication and relationship-building skills, with the ability to explain technical concepts to non-technical audiences and influence VP-level stakeholders.
- Strong understanding of logic-based workflows, with the ability to confidently design and troubleshoot decision trees, conditional logic, and automation flows.
- Comfort operating in ambiguity, solving complex problems, and staying on track amidst shifting priorities.
- A curious and resilient mindset, with a bias for action and a passion for continuous learning, iteration, and driving progress.
Responsibilities
- Own the end-to-end delivery of client implementations, from kickoff through go-live, ensuring launches are timely, high-quality, and aligned with client objectives.
- Collaborate with clients to understand their goals and technical environment, translating these into actionable implementation plans and tailored automation solutions.
- Provide strategic guidance and best practices on how to leverage Ada, helping clients design scalable user journeys and automation strategies that support their long-term goals.
- Design and configure logic-based workflows within Ada’s platform, including the implementation of Generative AI experiences tailored to each client’s business objectives and automation strategy.
- Implement integrations with client systems, such as CRMs (e.g., Salesforce), eCommerce platforms (e.g., Shopify), authentication providers (e.g., Okta), and custom APIs, to enable automation, personalization, and reporting.
- Test and refine GenAI responses through iterative adjustments, ensuring response quality, consistency, and alignment with project goals.
- Coordinate with client stakeholders and internal teams, managing project milestones, proactively addressing blockers, and ensuring a seamless implementation experience.
- Provide training and supporting documentation to equip clients for successful adoption and long-term management of the Ada platform.
- Collaborate with Product and Engineering teams, sharing insights from implementations to identify areas for improvement and help shape product direction based on client needs.
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