ServiceNow Implementation Consultant
Remote - Canada, Central Time ZoneContractSenior
Salary75 - 95 CAD per hour
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Job Details
- Experience
- 5+ years
- Required Skills
- JavascriptRESTful APIsServiceNow
Requirements
- 5+ years of hands-on ServiceNow implementation experience
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS) in ITSM
- Expertise in Incident, Problem, Change, CMDB, and Service Catalog
- Experience with Service Mapping, Employee Center, Workspaces, and Platform Analytics
- Strong understanding of ServiceNow OOTB workflows and data models
- Experience with REST/SOAP integrations, MID Server, and Flow Designer
- Proficiency in JavaScript and CMDB CI relationship modeling
- Experience with SLA configuration and reporting
- Strong client-facing communication and workshop facilitation skills
- Ability to balance OOTB capabilities with custom business needs
- Experience leading complex multi-workstream ITSM initiatives
Responsibilities
- Configure Service Mapping, CMDB relationships, and CI discovery
- Restore and optimize OOTB Change Management models and workflows
- Implement Employee Center with Virtual Agent readiness
- Configure Workspaces and modern dashboard experiences
- Implement Problem Management and Major Incident Management processes
- Build Platform Analytics dashboards and operational reports
- Lead stakeholder discovery and solution workshops
- Recommend ITSM process improvements and platform best practices
- Advise on integrations with monitoring tools such as LogicMonitor, SolarWinds, and Pingdom
- Create solution design, configuration documentation, and operational runbooks
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