IT & Technology Decision Maker Expert Consultant
New
P
Prolific Academic LtdIT Service Management
RemoteContractSenior
SalaryUp to $200 per hour
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Job Details
- Required Skills
- ServiceNow
Requirements
- Director-level or above experience in IT, Technology, IT Operations, or a related function.
- Deep background in IT Service Management (ITSM), IT Operations, or Enterprise Service Management (ESM).
- Current or recent hands-on use of an ITSM or ESM platform such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks.
- Experience as a decision maker or key stakeholder for ITSM/ESM platform selection, implementation, or management.
- Ability to draw on complex IT service workflows and ticketing experience to provide nuanced insight.
- Exceptional written communication skills with attention to detail.
- A PayPal account to receive payment.
- Familiarity with HRIS platforms like Workday, SAP SuccessFactors, ADP, or Oracle HCM (desirable).
- Familiarity with Excel, Google Sheets, Notion, or Jira.
Responsibilities
- Share expert perspectives on internal ticketing workflows, employee service requests, and IT operations processes.
- Assess and respond to IT service management scenarios such as incident escalation, ticket triage, and onboarding.
- Participate in structured surveys or interviews to share domain expertise.
- Provide informed feedback on tools, workflows, and processes related to ITSM/ESM platforms.
- Contribute subject matter expertise to help research teams understand IT service management practices.
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