IT & Technology Decision Maker Expert Consultant
New
P
Prolific Academic LtdIT Service Management
RemoteContractSenior
SalaryUp to $200 per hour
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Job Details
- Required Skills
- ComplianceServiceNow
Requirements
- Director-level or above experience in IT, Technology, IT Operations, or related function.
- Deep background in IT Service Management, IT Operations, or Enterprise Service Management.
- Hands-on experience with ITSM/ESM platforms such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks.
- Experience as a decision maker for ITSM/ESM platform selection, implementation, or management.
- Ability to draw on complex IT service workflows and ticketing experience to provide nuanced insight.
- Exceptional written communication skills and high attention to detail.
- Must be prepared to complete tasks requiring one hour of uninterrupted work.
- Must have a PayPal account to receive payments.
Responsibilities
- Answer research questions regarding internal ticketing workflows, service requests, IT policy, and IT operations.
- Assess IT and service management scenarios such as incident escalation, ticket triage, and employee onboarding.
- Participate in structured surveys and interviews based on domain expertise.
- Provide feedback on tools, workflows, and processes related to ITSM/ESM platforms.
- Contribute subject matter expertise to research teams on service management platform evaluation.
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