Customer Success Manager
New
P
PaddleFintech
Location: UKFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Stakeholder managementCustomer Success
Requirements
- Demonstrable success and progression in Customer Success Management roles.
- Experience managing a diverse portfolio of fast-growth customers.
- Excellent communication skills with the ability to distill complex thoughts into actionable recommendations.
- Strong analytical skills with a focus on software and subscription KPIs.
- Ability to extract actionable insights from raw data and trends.
- Experience providing advisory on monetization strategies like customer acquisition, retention, churn prevention, and payments performance.
- Experience in Payments and/or Fintech (desirable).
- Understanding of the Merchant of Record business model (desirable).
Responsibilities
- Ensure successful onboarding of new customers through deep product knowledge and methodology.
- Provide best-practice guidance on purchase journeys, retention flows, and billing operations to create a world-class buying experience.
- Develop trusted advisor relationships with customer stakeholders and executive sponsors.
- Identify and execute strategic and tactical revenue growth opportunities.
- Collaborate with cross-functional teams to translate customer needs into effective solutions.
- Support Demand Generation teams by developing customer references, success stories, and case studies.
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