Senior Enterprise Services Engineer
New
Based in the United StatesFull-TimeSenior
SalaryBase salary range of $154,000–$236,000 USD
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Job Details
- Experience
- 8+ years
- Required Skills
- PythonBashGitRESTful APIs
Requirements
- 8+ years of experience in enterprise IT, systems engineering, security engineering, or related technical roles in large-scale environments.
- Strong expertise in areas such as endpoint security, systems administration, incident response, networking, scripting (Python, PowerShell, Bash, or similar), and troubleshooting complex distributed systems.
- Experience working with enterprise customers in a consultative or technical advisory capacity.
- Hands-on experience with APIs, system integrations, and cloud-to-on-premise hybrid environments.
- Strong analytical and problem-solving skills with the ability to break down complex technical issues and communicate them clearly.
- Excellent communication skills, including the ability to engage with both technical teams and executive stakeholders.
- Experience with enterprise tooling, version control (Git), and operational best practices in production environments.
- Bachelor’s degree in a technical field or equivalent practical experience; relevant certifications are a plus.
Responsibilities
- Work directly with enterprise customers to deploy, operate, and optimize a large-scale endpoint management and security platform, ensuring stable and high-performing environments.
- Diagnose and resolve complex technical issues across networking, systems, security, scripting, and integrations, escalating and coordinating with support teams when needed.
- Conduct proactive health checks, monitor system performance, and identify risks or inefficiencies that could impact customer environments.
- Support and guide customer IT teams by providing technical direction, best practices, and architectural recommendations.
- Contribute to documentation, operational playbooks, root cause analysis, and post-incident reviews to strengthen knowledge sharing and platform reliability.
- Collaborate closely with customer success and internal engineering teams to improve adoption, resolve escalations, and enhance customer outcomes.
- Lead or support integration efforts involving APIs, cloud services, and enterprise systems within complex IT environments.
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