Senior Enterprise Services Engineer
New
T
TaniumIT Security Management
Location: Remote, USFull-TimeSenior
Salary154,000 - 236,000 USD per year
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Job Details
- Experience
- 8+ years
- Required Skills
- PythonBashTroubleshootingGitHub
Requirements
- 8+ years in the industry with solid technical skills in networking, security, operations, scripting, and/or programming
- Experience in Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, or Utility Scripting
- Proficiency with scripting languages: bash, PowerShell, VBScript, Python
- Experience with code merging and branching methodologies using GitHub
- Experience managing enterprise customers
- Experience integrating API-based commercial software products
- Experience with integration of cloud-based services with internally hosted solutions
- BA/BS or equivalent experience required
- Ability to travel 25% of the time
Responsibilities
- Operationalize, administer and maintain the Tanium Platform to solve complex technical issues independently or with the help of teammates
- Identify opportunities for our customers to get greater value from the Tanium platform
- Consistently and cogently address our customers’ needs through astute verbal and written communication skills
- Identify and rapidly assign tier 3 support cases to Technical Support Engineers
- Conduct daily health-checks on assigned accounts and work with Technical Support Engineers on strategic customer activities
- Contribute to and track activity, after action, root cause and daily status reports
- Document best practices and Play Book entries
- Work closely with CSMs on improving Tanium operational status within key accounts
- Provide technical direction to customer IT support staff
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