Senior Strategic Account Manager, Corporate
New
Based in the United StatesFull-TimeSenior
SalaryCompetitive base salary with performance-based incentives
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Job Details
- Experience
- 8+ years
- Required Skills
- SalesforceAccount ManagementCustomer Success
Requirements
- 8+ years of experience in strategic account management, enterprise sales, or customer success within B2B SaaS environments.
- Demonstrated success managing and expanding large, complex enterprise accounts in the U.S. market.
- Strong executive presence with the ability to influence C-level stakeholders and navigate complex organizational structures.
- Proven track record in renewals, retention, and revenue expansion through consultative, value-based selling.
- Strong commercial acumen with the ability to build business cases, analyze performance metrics, and manage forecasting.
- Experience working cross-functionally across product, engineering, and customer success teams in fast-paced environments.
- Excellent communication, negotiation, and presentation skills with the ability to simplify complex technical concepts.
- Proficiency with CRM and account management tools (e.g., Salesforce) and customer analytics platforms.
- Strong understanding of enterprise SaaS environments, ideally with exposure to learning, communications, or video technology platforms.
Responsibilities
- Own and grow a portfolio of high-value enterprise accounts by developing long-term strategic engagement plans, driving retention, and identifying expansion opportunities across complex organizations.
- Build and maintain executive-level relationships across C-suite stakeholders (HR, L&D, IT, Procurement), positioning the platform as a core business enabler.
- Design and execute account strategies that maximize adoption, retention, and revenue growth across enterprise clients.
- Identify upsell and cross-sell opportunities by aligning customer objectives with platform capabilities and measurable business outcomes.
- Lead renewal negotiations and complex commercial discussions, ensuring mutually beneficial long-term agreements.
- Serve as the primary escalation point for strategic customer issues, coordinating cross-functional teams to deliver fast, effective resolutions.
- Conduct business reviews and performance analyses, translating insights into actionable account growth plans.
- Collaborate closely with Product, Customer Success, Marketing, and Engineering to influence roadmap priorities and improve customer experience.
- Monitor account health metrics, forecast revenue performance, and proactively mitigate churn risks.
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