Solutions Engineer — Enterprise Partners

New

CanadaFull-TimeMiddle

Salary100,000 - 125,000 USD per year

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Job Details

Required Skills: JiraRESTful APIsTroubleshootingJSONTechnical supportDebugging

Strong working knowledge of REST APIs, JSON, and webhooks.
Hands-on debugging and troubleshooting ability including reproducing issues and reading logs.
Ability to isolate root causes and provide context for engineering escalations.
Excellent partner-facing communication skills with the ability to explain technical concepts to various stakeholders.
Comfort working in a ticketing or issue-tracking workflow like Jira.
Ability to follow defined engineering and deployment processes.
Ownership mentality with a focus on driving problems to resolution.
Preferred: Experience in video game commerce, payments, e-commerce, or fintech.
Preferred: Familiarity with storefront, catalog/SKU, and monetization systems.
Preferred: Coding background sufficient to make small fixes and understand engineering trade-offs.
Preferred: Experience supporting enterprise or strategic accounts in a technical capacity.
Preferred: Experience operating in an on-call or incident-response rotation.

Serve as the technical liaison for strategic enterprise partners during the post-sales relationship.
Join partner calls to answer technical questions in real time and resolve concerns.
Respond to technical inquiries within a 30-minute target during coverage hours.
Create, own, and drive Xsolla Service Desk tickets to resolution.
Triage incoming issues, troubleshoot bugs, and route complex defects to engineering teams with clean requirements.
Create and manage Partner Launch Event tickets to validate technical launch requirements.
Support Product Owners and Directors of Engineering in planning and monitoring live launch events.
Maintain technical access to logs, repositories, and testing tools to ensure consistent resolution.

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