Director of Account Management
New
T
ThatchHealth Technology
Remote (US)Full-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 7+ years
- Required Skills
- Data AnalysisAccount ManagementStakeholder managementCRMCustomer Success
Requirements
- 7+ years of experience in customer success, account management, implementation, consulting, or related customer-facing function.
- Demonstrated experience managing and developing high-performing teams.
- Strong operational and analytical skills with a track record of building scalable processes and systems.
- Proven success managing executive customer relationships and navigating complex escalations.
- Exceptional communication, presentation, and stakeholder management skills.
- Ability to influence cross-functional partners and senior leaders.
- Proven ability to balance strategic thinking with hands-on execution in evolving environments.
- Familiarity with CRMs and customer success platforms.
- Track record of using tooling and data to drive team efficiency and customer health.
Responsibilities
- Lead, coach, and develop a team of Account Managers, creating accountability around performance, customer outcomes, and team development.
- Define and evolve the service model including staffing models, customer tiering, and value-delivery frameworks.
- Design and implement scalable customer programs, operating processes, and team workflows.
- Identify, implement, and optimize tooling and data infrastructure to drive efficiency.
- Serve as the primary escalation point for complex customer situations.
- Establish performance management and coaching frameworks to enable continuous team growth.
- Partner with Sales teams on strategic opportunities including finalist presentations and executive relationship-building.
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