Medical Virtual Assistant - Patient Communications Coordinator
W
Winning AssistantsHealthcare Administration
Philippines, 8:00 AM – 5:00 PM (Mountain Time Zone)Full-TimeMiddle
Salary$5 – $6 per hour
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Job Details
- Languages
- English
- Required Skills
- Data entry
Requirements
- Previous experience in a medical office, healthcare support, or patient coordination.
- Strong experience using Athena EMR (preferred).
- Excellent phone etiquette and communication skills.
- Proficient in speaking and writing English very clearly.
- Highly detail-oriented and dependable.
- Reliable laptop or desktop computer.
- High-speed internet (minimum 25 Mbps).
- Noise-canceling headset.
- Webcam for virtual meetings.
- Ability to submit an NBI clearance and/or Local Police Clearance background check.
Responsibilities
- Answer incoming patient calls professionally and compassionately.
- Monitor and manage voicemail messages promptly.
- Schedule, reschedule, and confirm patient appointments.
- Process and route medication refill requests.
- Triage and prioritize incoming patient messages.
- Document patient interactions accurately within Athena EMR.
- Maintain organized records of patient communications and follow-up activities.
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