Technical Support Representative
New
V
VALDHealth Technology
Hybrid role (potential for fully remote)Full-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Problem SolvingTroubleshootingTechnical supportCustomer support
Requirements
- Outstanding communication skills, both written and oral.
- A high degree of customer empathy.
- High level of attention to detail and a commitment to quality control.
- Strong problem-solving skills to troubleshoot issues efficiently and independently.
- Adaptable and willing to learn new skills and processes.
- Willingness to work closely with engineering staff to identify and improve existing support processes.
- Experience in a similar technical / client support role.
- Availability to work an offset workweek, including weekends or non-standard hours.
Responsibilities
- Become a product expert across the entire VALD suite, knowing our systems inside-out.
- Provide top quality, timely support to our global customers across a range of products.
- Diagnose and resolve issues via phone and email.
- Liaise with the VALD team across the world to ensure customer needs are met.
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