Technical Support Trainee
New
E
EnrouteAdTech
Monterrey, Nuevo Leon, Mexico. United States. MexicoContractEntry
Salary not disclosed
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Job Details
- Required Skills
- PythonSoftware DevelopmentData AnalysisJavascriptRESTful APIsTroubleshootingTechnical support
Requirements
- Bachelor’s degree in Software Development, Computer Science, or related field.
- Strong understanding of software fundamentals including programming concepts, APIs, and data flow.
- Basic knowledge of at least one programming or scripting language such as Python or JavaScript.
- Ability to analyze technical problems in a structured, methodical way.
- Comfortable working with logs, dashboards, and technical tools.
- Clear written communication for technical documentation and ticket updates.
- Attention to detail and strong follow-through.
- Willingness to learn support workflows, escalation paths, and SLA-driven work.
Responsibilities
- Monitor, investigate, and resolve technical issues reported by clients or internal teams.
- Perform incident handling and hands-on troubleshooting.
- Conduct data analysis and identify patterns across support cases.
- Document technical issues and provide timely ticket updates.
- Escalate issues to appropriate teams when necessary.
- Collaborate with senior support engineers and operations teams to ensure accurate diagnosis and resolution.
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