Technical Support and Sales Representative
G
GoDaddyTechnology Support Sales
This position may be a hybrid or fully remote position, as decided by your manager.Full-TimeMiddle
SalaryEmployees working full-time start at an annualized rate of $35,360 and depending on achievement, specific role and team, those who meet 100% of target or more have historically earned between $50,000 and $60,000 when variable incentive compensation is included.
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Job Details
- Experience
- 2+ years’ sales experience; 2+ years’ experience in a commission, bonus, and/or metrics-driven environment.
- Required Skills
- Customer serviceTroubleshootingTechnical support
Requirements
- High school diploma, GED, or equivalent work experience.
- 2+ years of sales experience with a record of understanding customer needs.
- 2+ years of experience in a commission, bonus, or metrics-driven environment.
- Solid understanding of internet, email, and hosting technology.
- Experience with productivity tools such as Office 365 or G-Suite.
- Ability to work nights, weekends, and holidays.
Responsibilities
- Handle a high volume of inbound calls by actively listening and understanding requirements.
- Troubleshoot technical issues and recommend appropriate products.
- Conduct discovery conversations to identify customer needs.
- Respond to technical inquiries via phone, email, and chat.
- Develop and maintain understanding of products, services, prices, and promotions.
- Communicate with confidence to build rapport and sell products.
- Meet metrics such as Availability, Net Promoter Score, and New Sales Per Day.
- Pivot to support outbound sales efforts when needed.
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