Government Program Operations Specialist
New
J
Judi HealthHealth technology
Remote (For Non-Local) or Hybrid (Local to New York, NY or Denver, CO area)Full-TimeMiddle
Salary69,200 - 109,000 USD per year
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Job Details
- Experience
- 1-3 years
- Required Skills
- ComplianceQuality Assurance
Requirements
- 1-3 years of experience in operations, program coordination, healthcare administration, or a related role (Medicare, PBM, or managed care experience preferred).
- High school diploma or equivalent required.
- Strong organizational skills with demonstrated attention to detail and accuracy.
- Experience managing multiple workstreams, including meeting coordination, task tracking, and deliverable management.
- Familiarity with ticketing systems, project tracking tools, or workflow management platforms.
- Experience supporting testing, quality assurance, or validation activities preferred.
- Exposure to healthcare regulatory or compliance environments is a plus.
- Strong written and verbal communication skills.
- Proven ability to work both independently and collaboratively across teams.
Responsibilities
- Create, maintain and organize program documentation, including SOPs, job aides, FAQs, and control documentation.
- Submit and track development tickets; monitor progress and follow up to ensure timely completion of enhancements and fixes.
- Support testing of system(s) or process updates to validate functionality and ensure outcomes meet business requirements.
- Support quality assurance reviews of member notices, invoices and other communications to ensure accuracy, completeness, and compliance.
- Track deliverables, timelines, and service level agreements (SLAs) to ensure timely completion of client reporting and program outputs.
- Monitor program activities and escalate issues, risks, or discrepancies; assist in issue tracking and remediation efforts
- Coordinate internal and external (client) meetings; prepare and maintain meeting agendas, notes, and action item tracking.
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