- Provide oversight of commercial clients within the health system, employer, labor/union and public verticals for large/jumbo accounts (>15,000+ lives)
- Serve as the relationship liaison on assigned book of business, incorporating internal support where and when needed to foster relationships with influencers and decision makers
- Develop relationship strategy plans, with support of clinical account manager and account manager
- Lead strategic reviews (e.g. QBRs), prioritize initiatives and maintain momentum across sales and implementation cycles
- Support member and client satisfaction execution and net promoter score goals
- Maintain thorough knowledge of contractual obligations assigned book of business, including financials, performance guarantees, terms, and regulatory/compliance
- Lead client renewal process, including contract management
- Lead ownership of performance guarantee reporting and maintenance
- Interpret current pharmacy and healthcare trends, and meet with clients to provide proactive recommendations for plan management
- Identify and contribute to process improvement efforts across Capital Rx
- Anticipates customer needs and proactively identifies new opportunities within assigned accounts
- Review and advise on JUDI product roadmap to ensure current priorities and milestones will meet the client expectation
Microsoft Office