- Attend new client implementation meetings with external partners to discuss eligibility requirements and protocols
- Recommend eligibility file formats to external partners and coordinate receipt and processing of eligibility data
- Acting as a healthcare data subject matter expert on Eligibility guidelines and Electronic Data Interchange (EDI) protocols
- Serving as a point of coordination for member eligibility issue identification and issue resolution with internal teams and external partners
- Identify and triage eligibility issues and support the resolution of all errors related to transferring, loading, and management of eligibility data
- Proactively monitoring system status and eligibility data to quickly identify potential abnormalities
- Ensuring that all issues and errors are resolved using designated operating standards
- Assist with the validation of eligibility data integrity through regular audits and reconciliation processes
- Ensure accurate and timely entry of group/plan structure determinations for benefits and enrollment
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