Customer Service Representative
New
E
Esperta HealthHealthcare
United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- Communication SkillsCustomer serviceMicrosoft Office Suite
Requirements
- High school diploma or GED required
- Proven experience in customer service, preferably in healthcare or medical settings
- Excellent verbal and written communication skills
- Strong organizational skills with the ability to multitask in a remote work environment
- Familiarity with electronic medical records (EMR) systems
- Basic computer proficiency
- Ability to maintain confidentiality and adhere strictly to HIPAA regulations
- Self-motivated, reliable, and able to work independently with minimal supervision
- Proficient with remote communication tools and Microsoft Office Suite
Responsibilities
- Respond promptly and professionally to inbound customer inquiries via phone, email, or chat.
- Provide accurate information about Esperta Health's healthcare and wound care services.
- Schedule, reschedule, and confirm patient appointments efficiently.
- Document interactions and update patient records in electronic systems accurately.
- Collaborate with internal teams including clinical and billing departments to ensure seamless patient care.
- Address and resolve customer issues or escalate as necessary for timely solutions.
- Maintain compliance with HIPAA and other privacy regulations.
- Perform additional administrative tasks as required to support remote operations.
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