Healthcare Customer Service Representative

New

United States, 8:00 AM – 5:00 PM Pacific TimeFull-TimeMiddle

Salary not disclosed

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Job Details

Strong communication skills in English (C1 level or above, written and spoken)
Confident in sales conversations, with the ability to influence and guide decisions
Highly organized and able to manage multiple tasks independently in a remote setup
Comfortable navigating ambiguity and adapting to evolving processes
Empathetic and able to support clients who may be in emotional or mental distress
Quick to learn new tools and systems (e.g., EHRs, Google Workspace, CRMs, communication platforms)
Strong problem-solving mindset with attention to detail
Proven track record in sales, with consistent achievement or overachievement of targets
Experience in lead generation, prospecting, and outbound outreach (including cold calling)
At least 2 years of sales experience (preferably in U.S. healthcare or mental health services)
Desktop or laptop with at least Intel Core i5 (or equivalent), 8GB RAM
Stable internet connection of 10 Mbps or higher

Connect with leads and clients via phone, email, and fax to guide them through scheduling therapy sessions
Engage waitlisted clients and help match them with the right therapist based on their needs
Handle inbound inquiries while proactively following up on missed or potential opportunities
Build trust through thoughtful, empathetic conversations
Accurately document client information and interactions in real time using internal systems
Collect and verify demographic, insurance, and referral information
Use EHR systems to schedule appointments, maintain records, and update client data
Present and promote services to referral sources such as healthcare providers, clinics, and organizations
Develop relationships with partners and referral networks
Consistently meet and exceed individual and team sales targets

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