Customer Service Support Representative
New
H
Hollent llcCustomer Support
Miami, FL — with remote work availableFull-TimeEntry
Salary24.87 - 28.87 USD per hour
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Job Details
- Languages
- English and Spanish
- Experience
- 0–2 years
- Required Skills
- SalesforceCustomer serviceMicrosoft Office SuiteData entryCRMHubSpotGoogle WorkspaceZendesk
Requirements
- High school diploma or equivalent; associate's or bachelor's degree is a plus.
- 0–2 years of experience in a customer service, support, or client-facing role.
- Strong verbal and written communication skills with a clear, professional, and empathetic tone.
- Demonstrated ability to handle difficult or sensitive customer situations with patience and composure.
- Solid organizational skills with the ability to manage multiple tasks and priorities simultaneously.
- Reliable internet connection and a suitable remote work environment if working remotely.
- Proficiency with CRM platforms such as Salesforce, Zendesk, HubSpot, or similar tools.
- Working knowledge of Microsoft Office Suite or Google Workspace.
- Basic data entry skills.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, chat, or other communication channels, ensuring a positive customer experience at every touchpoint.
- Resolve customer complaints, concerns, and issues by identifying root causes, offering appropriate solutions, and following up to confirm resolution.
- Document all customer interactions accurately in the company's CRM or ticketing system, maintaining detailed and up-to-date records.
- Collaborate with internal teams — including billing, technical support, and operations — to escalate and resolve complex customer issues in a timely manner.
- Educate customers on products, services, policies, and procedures to empower informed decision-making and reduce repeat inquiries.
- Monitor and manage open cases or tickets, prioritizing workload to meet service-level agreements (SLAs) and response time targets.
- Identify recurring customer pain points and communicate feedback to supervisors or relevant departments to support continuous service improvement.
- Adhere to company guidelines, quality standards, and compliance requirements in all customer interactions.
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