Customer Service Representative
New
USFull-TimeEntry
Salary24.04 USD per hour
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Job Details
- Experience
- 1–2 years
- Required Skills
- Problem SolvingData entryCustomer support
Requirements
- High school diploma or equivalent required
- 1–2 years of experience in customer service, contact center, or client support roles
- Experience in insurance, healthcare, veterinary, or animal-related service environments is a strong advantage
- Strong verbal and written communication skills with a customer-first mindset
- Ability to multitask, prioritize, and perform effectively in a high-volume, time-sensitive setting
- Strong problem-solving skills and ability to follow structured processes
- Property & Casualty insurance license (Illinois) preferred or willingness to obtain
- Comfortable working collaboratively in team-oriented environments
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a courteous, efficient, and professional manner
- Research and resolve questions related to coverage, claims, billing, and policy details
- Escalate complex or sensitive issues to senior team members or leadership when appropriate
- Maintain accurate documentation of all customer interactions, updates, and transactions in internal systems
- Perform data entry and administrative tasks, including sorting, indexing, and routing digital and scanned correspondence
- Identify recurring issues and contribute suggestions for process improvements to enhance service quality
- Meet established productivity targets and quality standards in a fast-paced environment
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