Customer Success Manager
New
O
OpenEnterprise SaaS
Amsterdam, North Holland, Netherlands. Amman, Amman Governorate, Jordan, CET business hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3-5 years
- Required Skills
- SalesforceCustomer SuccessSaaSHubSpotPrompt Engineering
Requirements
- 3-5 years of Customer Success Manager experience onboarding enterprise customers
- Experience managing post-sales relationships in SaaS
- Experience working in startup environments
- Experience handling technical integrations with ticketing systems
- Experience with CRM tools such as Salesforce or HubSpot
- Experience with workflow automation tools
- Experience using AI tools, including prompt engineering and AI-based integrations
- Experience with project scoping, structured implementation processes, and creating onboarding playbooks
- Experience managing senior stakeholders
- Ability to act as a bridge between customers and engineering
Responsibilities
- Onboard customers and ensure successful platform implementation, serving as a liaison between customers and engineering.
- Manage integrations with ticketing systems and workflows, and establish clear work processes.
- Lead complex technical onboarding involving API integrations, system design, and data migrations.
- Resolve escalations as primary technical contact, collaborating with engineering to fix bugs.
- Advise on security protocols, authentication, and infrastructure scaling best practices.
- Audit usage data to optimize platform performance and identify underutilized features.
- Translate technical documentation into clear training resources for non-technical teams.
- Conduct business review health checks to align product performance with client goals.
- Proactively monitor customer health to prevent churn and identify growth opportunities.
- Drive account growth by identifying expansion options and secure renewals by demonstrating ROI.
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