Customer Success Manager
New
E
EnodeClimate Tech
Remote - EuropeFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- Analytical SkillsAccount ManagementCross-functional collaborationStakeholder managementCustomer SuccessSaaS
Requirements
- 2+ years of relevant experience in early-stage CS at a fast-growing start-up, or applicable experience from management consulting.
- Comfortable in a customer-facing role.
- Strong client handling and communication skills.
- Ability to build trust-based relationships at all levels of an organization.
- Start-up mindset with high levels of agency, drive, and ambition.
- Comfortable in a fast-paced environment with high levels of ambiguity.
- Entrepreneurial and energized by building from the ground up.
- Motivated by ownership and the chance for accelerated career growth.
- Analytically strong and a first principles thinker.
- Ability to work collaboratively in a cross-functional team environment.
Responsibilities
- Manage a portfolio of prioritised customers, working closely with their product and engineering teams, as well as senior stakeholder.
- Own retention and expansion for accounts.
- Own the full post-sales cycle from product development through to launch and scale.
- Test new CS strategies and approaches to drive customer impact.
- Build the Customer Success function at Enode, shaping our approach, processes, systems and tooling.
- Collaborate closely with product teams to ensure what we build reflects what customers actually need.
- Partner with Sales and Marketing to improve the customer journey from first touch point through to long term success.
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