Customer Success Manager - Spanish Speaking
New
M
MewsHospitality technology
Location: SpainFull-TimeManager
Salary39,500 - 54,000 EUR per year
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Job Details
- Languages
- Fluent Spanish and English
- Experience
- 3-5 years of experience in Customer Success, Account Management or a similar customer-facing role within a B2B SaaS environment
- Required Skills
- SalesforceCustomer SuccessAccount Management
Requirements
- Have 3-5 years of experience in Customer Success, Account Management or a similar customer-facing role within B2B SaaS.
- Demonstrate a track record of driving retention, expansion and customer growth outcomes.
- Have experience running QBRs, account planning and executive-level customer conversations.
- Bring a strong commercial mindset and ability to identify, qualify and progress cross-sell and upsell opportunities.
- Be comfortable managing complex stakeholder environments across property, regional and executive levels.
- Be fluent in Spanish and English.
- Have experience using Salesforce, Gainsight or similar CRM and Customer Success platforms.
- Have practical experience using AI tools and automation to improve customer engagement, productivity or account management.
- Be able to build and own AI-enabled workflows or automations, check AI outputs and challenge inaccurate results.
- Be able to work in a fast-moving, evolving environment with ownership and accountability.
Responsibilities
- Own net revenue retention across a portfolio of approximately 60 hotel group accounts in Spain, Italy and Portugal.
- Identify, qualify and advance cross-sell and upsell opportunities across RMS, POS, Payments and Terminals.
- Partner with Client Sales to drive conversion of cross-sell and upsell opportunities.
- Build and execute strategic QBRs and account success plans aligned with customer business goals and growth opportunities.
- Monitor account health and risk signals through Hook AI and act on adoption, retention and expansion opportunities.
- Navigate stakeholder relationships across hotel groups, from property-level operators to executive decision-makers.
- Own customer outcomes and commercial success within a pod-based model, leveraging specialist resources for execution.
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