Customer Success Manager DACH
New
E
ecosioB2B integration
Our remote-first culture lets you work remotely from one of our designated countriesFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- German language skills on a native / C2 level, fluent English skills
- Required Skills
- Customer SuccessAccount Management
Requirements
- Have experience in B2B SaaS sales.
- Have experience working with a portfolio of existing customers.
- Have experience with cross-selling and up-selling.
- Have native or C2-level German language skills.
- Have fluent English skills.
- Experience selling EDI, e-invoicing, or ERP solutions is a plus.
Responsibilities
- Strategically develop existing accounts and build long-term business relationships.
- Identify up-selling and cross-selling opportunities.
- Manage a portfolio of clients and help them get the most value from the solution.
- Partner with an Account Manager to hand over and transition qualified opportunities.
- Listen to customers and communicate their feedback to inform products and services.
- Navigate customer escalations and align internal stakeholders to find solutions.
- Execute sales campaigns in cooperation with marketing.
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