Strategic Customer Success Manager, Healthcare & Medical Devices
New
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SyndigoHealthcare data
Remote - PortugalFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 4+ years of experience in a customer-facing role
- Required Skills
- Customer SuccessClient relationship management
Requirements
- Have 4+ years of experience in a customer-facing role with demonstrated success in client relationship management.
- Have experience managing a book of business in the $4–$6M ARR range.
- Bring experience in the healthcare or medical device industry; this is strongly preferred.
- Have familiarity with FDA regulations and medical device data standards such as UDI/GUDID, GS1, or GDSN; this is a plus.
- Understand the medical device and healthcare supply chain, including manufacturers, distributors, GPOs, and health systems; this is a plus.
- Be comfortable working with technology, particularly databases and syndicated data.
- Have strong presentation skills for communicating value and insights to professional and executive audiences.
- Be able to work independently and make decisions across a wide range of complexities.
- Be able to troubleshoot and resolve customer challenges.
- Have demonstrated success working with large, complex enterprises and mid-sized organizations.
Responsibilities
- Own the end-to-end success of assigned strategic enterprise accounts following implementation.
- Establish and track customer goals, success metrics, and ROI realization plans.
- Lead executive conversations and structured performance reviews, including QBRs, on value delivered, business impact, risks, and strategic alignment.
- Help customers navigate regulatory-driven product data requirements, including FDA UDI and GUDID submissions.
- Drive product adoption, identify barriers and risks, and document and mitigate churn risks in ChurnZero.
- Support renewals and identify qualified expansion opportunities with Commercial Sales and Account Executives.
- Develop customer advocates and coordinate referrals, testimonials, and event speakers.
- Represent customer needs internally and translate healthcare and medical device compliance requirements into product feedback.
- Coordinate internal resources and work with customers and teams to improve existing products and services and develop new ones.
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