Customer Success Manager
New
A
AppinioMarket research
Fully remote position open to candidates based in Germany, the UK, Portugal, the Netherlands, and SpainFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- Proficient in German (C2 level), and fluent in English
- Required Skills
- Customer SuccessClient relationship managementMarket Research
Requirements
- Have an extensive background in market research or deep experience with data- or insight-driven solutions.
- Have proven successful experience supporting and consulting B2B customers.
- Balance customer value with revenue growth objectives.
- Be proficient in German at C2 level.
- Be fluent in English.
- Navigate complex client situations independently with a pragmatic, proactive, hands-on approach.
- Listen actively and communicate purposefully and confidently.
- Present complex data clearly with executive presence.
Responsibilities
- Serve as the primary contact and strategic advisor for strategic customers, building executive-level relationships through ongoing support and regular check-ins such as QBRs.
- Understand customers' business challenges and guide them in using market and consumer research to address those challenges and drive organisational change.
- Prepare and conduct virtual and on-site client workshops and trainings on modern market research and the use of insights.
- Monitor customer activity and health scores, and proactively identify ways to improve customer experience and product usage and mitigate churn risks.
- Identify growth opportunities and work with the Account Management Team to raise awareness of customer insights across client organisations.
- Gather customer feedback and represent the customer's voice in collaboration with Product, Research, Marketing, and Sales.
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