Senior Customer Success Manager
New
D
DragosOT cybersecurity
Location: United KingdomFull-TimeSenior
SalarySalary: £85,000.00; Competitive Equity Package
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Job Details
- Languages
- Multilingual candidates, particularly those speaking German and other European languages, are highly preferred.
- Experience
- 5+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors.
- Required Skills
- CybersecurityStakeholder managementCustomer SuccessAccount Management
Requirements
- Have 5+ years of experience in Customer Success, Account Management, or a similar role in cybersecurity, enterprise SaaS, or industrial sectors.
- Familiarity with industrial control systems (ICS), OT security, or critical infrastructure environments is strongly preferred.
- Demonstrate the ability to manage complex customer relationships and influence key stakeholders.
- Have experience working with Europe clients and understanding regional business practices and cultures.
- Bring excellent communication, presentation, and relationship-building skills.
- Be comfortable working independently and across time zones in a remote-first environment.
- Multilingual candidates, particularly those speaking German and other European languages, are highly preferred.
Responsibilities
- Serve as the primary post-sales point of contact for customers in the Europe region.
- Drive successful onboarding, implementation, and adoption of Dragos solutions.
- Partner with customers to define success criteria and help them achieve measurable outcomes.
- Conduct regular business reviews to assess value realization and identify expansion opportunities.
- Relay customer feedback to Product, Engineering, and Sales teams.
- Manage renewals and support customer retention efforts.
- Collaborate with Sales, Professional Services, and Support to ensure a seamless customer experience.
- Monitor customer health metrics, identify risks early, and take action to support account stability and satisfaction.
- Proactively manage and escalate issues, including developing and executing at-risk account recovery plans.
- Travel as needed across the region to build relationships and drive customer engagement, up to 30%.
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