Senior Customer Success Manager - German Speaking
New
N
n8nWorkflow automation SaaS
Workplace: Remote; based in Europe, EMEA/US time zonesFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- German native speaker; fluent business English
- Required Skills
- RESTful APIsSaaS
Requirements
- Be a native German speaker with fluent business English.
- Be based in Europe; Germany is ideal, and willingness to travel to customers is required.
- Have senior customer success experience with a small, strategic book of enterprise SaaS customers.
- Be able to run kickoffs, onboardings, and QBRs end-to-end.
- Have owned a retention and/or expansion target and have a track record of renewals and growth.
- Engage confidently with IT and engineering stakeholders on APIs, integrations, authentication basics, and environments.
- Have experience with large German-speaking enterprises, such as automotive, manufacturing, or retail companies.
- Translate product usage into measurable outcomes, ROI, and executive-ready business cases.
- Build account plans and a structured operating cadence across large organizations.
- Communicate effectively with builders and executives and build durable, high-trust relationships.
- Prior exposure to workflow automation, integration platforms, or tools such as n8n is helpful.
- Startup or scale-up experience and technical or STEM education are advantageous.
Responsibilities
- Own a small book of strategic enterprise customers in the German-speaking market across onboarding, adoption, and renewal.
- Build account strategies and relationships across IT, engineering, business, and executive stakeholders.
- Own retention and expansion targets, driving renewals and growth with Account Executives.
- Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomes.
- Drive onboarding and enablement for technical and business audiences, unblocking implementation and accelerating time-to-value.
- Run health checks, executive syncs, and QBRs; use usage and health data to identify risks and manage escalations.
- Quantify and communicate business value through ROI narratives tied to adoption and outcomes.
- Partner with Support, Solutions Engineering, Product, and Sales to resolve blockers and deliver a seamless customer experience.
- Provide actionable customer feedback to Product and Engineering and share learnings with the customer success team.
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