Customer Success Manager
New
J
JobgetherSaaS
Based in RomaniaFull-TimeManager
Salary80,000 USD per year
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Job Details
- Languages
- Fluency in French, Russian, and/or Spanish is highly valued.
- Experience
- 2+ years of experience as a Customer Success Manager working with technical products in a SaaS environment.
- Required Skills
- SaaSCross-functional collaboration
Requirements
- Have 2+ years of experience as a Customer Success Manager working with technical products in a SaaS environment.
- Have experience communicating with software developers and engaging customers on technical topics.
- Bring a customer-centric mindset and provide clear, strategic, consultative advice.
- Understand the business context behind customer requests and identify underlying needs.
- Organize and prioritize work effectively across multiple customers and competing priorities.
- Work through ambiguous or complex situations using business understanding, technical curiosity, and creativity.
- Demonstrate communication, relationship-building, influencing, and problem-solving skills.
- Be comfortable using AI tools to improve productivity, customer outcomes, and ways of working.
- Be able to work remotely and collaborate effectively across distributed, cross-functional teams.
- Fluency in French, Russian, and/or Spanish is highly valued.
- Experience with lifecycle messaging is a plus.
Responsibilities
- Manage a portfolio of approximately 40–60 Mid-Market customers throughout the customer lifecycle.
- Lead customer onboarding, including kickoffs, milestone reviews, and guidance toward measurable outcomes.
- Translate customer objectives into measurable, mutually agreed success plans.
- Provide proactive, consultative guidance through strategic touchpoints and value-focused conversations.
- Monitor customer health and adoption trends, identify risks, and address potential blockers.
- Partner with Account Management on retention and expansion opportunities, coordinating with Technical Support, Product, Solutions, and Engineering as needed.
- Own customer escalations from identification through resolution and maintain clear customer communication.
- Share customer feedback internally and contribute to product and customer-experience improvements.
- Encourage customer adoption of AI-powered solutions and apply AI-native approaches to Customer Success.
- Share best practices, improve playbooks, and participate in webinars and enablement initiatives.
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