Strategic Customer Success Manager - EMEA
New
A
AshbyTalent software
Remote - European UnionFull-TimeManager
Salary€62K - €133K; €62K – €133K • Offers Equity; EUR: Tier 1 (Ireland, Netherlands, Germany, France, Denmark) €112K – €133K • Offers Equity; EUR: Tier 2 (Italy, Portugal, Spain) €85K – €103K • Offers Equity; EUR: Tier 3 (Ukraine, Lithuania, Romania, Bulgaria, etc) €62K – €81K • Offers Equity; GBP: UK £110K – £136K • Offers Equity
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Job Details
- Experience
- At least five years
- Required Skills
- Cross-functional collaborationCRM
Requirements
- Have at least five years of customer success experience in B2B SaaS.
- Have supported enterprise customers using complex, configurable products.
- Have driven enablement that improves product adoption and long-term customer outcomes.
- Be able to own strategic customer relationships and build multi-threaded partnerships.
- Have experience working with cross-functional partners across Sales, Product, Support, and Operations.
- Be able to tailor product configuration and training to customer challenges.
- Be curious about technically complex products and able to understand product details and workflows.
- Communicate complex information clearly to a range of stakeholders.
- Use data and customer signals to identify risks and adjust the approach.
- Maintain accurate and timely CRM updates.
Responsibilities
- Manage a strategic book of approximately 20 enterprise customers with more than $2 million in total ARR.
- Build multi-threaded customer relationships and proactively manage customer health.
- Drive product adoption and long-term customer outcomes through enablement.
- Develop product and domain expertise to help customers apply Ashby within their hiring workflows.
- Tailor product configuration and training to customers’ specific challenges and intended business outcomes.
- Work with Sales, Product, Support, and Operations to align communication and deliver cohesive customer outcomes.
- Advocate for customer needs internally and contribute insights relevant to enterprise use cases.
- Iterate on playbooks and turn learnings into repeatable team processes.
- Maintain timely and accurate CRM updates.
- Use data and customer signals to identify risks and adjust the approach.
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