Customer Success Manager - Dutch & English Speaker
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InstructureEducational technology
Location: United Kingdom; Secondary Locations: Budapest, Hungary; Workplace: RemoteFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- Fluency in both English and Dutch languages.
- Experience
- Minimum of 4 years of experience in Customer Success or SaaS account management, ideally within Educational Technology.
- Required Skills
- Customer SuccessCRM
Requirements
- Bring a minimum of 4 years of experience in Customer Success or SaaS account management.
- Have experience ideally within Educational Technology.
- Demonstrate fluency in both English and Dutch.
- Have a background or strong affinity within the education sector.
- Show strong technical aptitude and familiarity with CRM and project management tools.
- Hold a Bachelor’s degree.
- Communicate verbally and in writing, adapting tone and influencing senior stakeholders empathetically.
- Prioritize effectively in a fast-paced environment.
Responsibilities
- Build and nurture trusted relationships with senior educational stakeholders to align on desired outcomes and business drivers.
- Identify challenges proactively and recommend tailored Instructure solutions to promote innovation and best practices.
- Drive product adoption and maximize revenue retention.
- Collaborate with sales to support pipeline generation and customer growth.
- Gather customer feedback and advocate for platform enhancements with product and engineering teams.
- Prioritize tasks dynamically under pressure and participate in cross-functional customer experience initiatives.
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