Account Manager - Owner Success
New
G
GuestReadyHospitality technology
United Kingdom, UK working hoursContractManager
Salary not disclosed
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Job Details
- Languages
- Fluent English, both written and spoken.
- Experience
- 1–3 years of experience
- Required Skills
- Customer SuccessAccount ManagementClient relationship management
Requirements
- Have 1–3 years of experience in Account Management, Customer Success, Client Relationship Management, or a similar client-facing role.
- Have experience managing client relationships or serving as the main point of contact for customers.
- Communicate effectively and build trust with clients.
- Bring a customer-oriented mindset and interest in client satisfaction and retention.
- Organise and manage multiple requests and priorities.
- Handle customer concerns and find practical solutions.
- Have basic analytical skills and willingness to learn to interpret property performance data.
- Be comfortable using CRM systems, spreadsheets, and digital tools.
- Work independently while collaborating with an international team.
- Be fluent in written and spoken English.
- Be available during UK working hours.
Responsibilities
- Build and maintain relationships with a portfolio of property owners as their main point of contact.
- Manage day-to-day owner requests, follow up on outstanding matters, and provide timely communication.
- Maintain regular contact with owners, understand their concerns, and help resolve issues to support satisfaction and retention.
- Review basic property performance indicators, including occupancy, bookings, and revenue, and help owners understand their results.
- Handle owner questions, complaints, and concerns, escalating complex situations when necessary.
- Coordinate with Operations, Guest Experience, Revenue Management, and Finance to address owner requests.
- Maintain accurate records of owner communications, requests, and follow-ups using internal systems and CRM tools.
- Share owner feedback and identify opportunities to improve the owner experience and internal processes.
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