Account Manager
New
A
ArionkoderAI consulting
Location: EUROPEFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- Excellent communicator in English
- Required Skills
- Customer SuccessHubSpotAccount Management
Requirements
- Have experience in B2B account management, customer success, or strategic partnerships in technology, AI services, digital product development, or enterprise solutions.
- Bring client empathy, technical context, and a growth mindset.
- Have intermediate technical knowledge and be able to distinguish technical profiles and the tools and libraries they typically use.
- Stay up to date with AI trends and use AI tools to explore and improve processes.
- Have experience managing complex client accounts with $2M+ annual spend.
- Show a track record of growing accounts organically through trust, value delivery, and strategic thinking.
- Be comfortable building relationships with executives and technical stakeholders across diverse industries.
- Manage a portfolio autonomously with structure, discipline, and initiative while working as part of a team.
- Communicate excellently in English.
- Use metrics to prioritize effort, identify expansion signals, and demonstrate impact.
- Collaborate with the Growth team, ADM, and innovation teams.
- Be prepared for travel less than 10% of the time, primarily to the United States.
Responsibilities
- Own a portfolio of strategic accounts and drive sustained growth, retention, and expansion.
- Build and update a Customer Intelligence Profile for each account to anticipate needs, identify expansion signals, and activate referrals.
- Move accounts through relationship phases, from early stabilization to full co-ownership.
- Build trusted relationships with key stakeholders, including C-level executives.
- Represent customer feedback internally and advocate for client needs.
- Work with the Account Delivery Manager, with ownership of the client relationship and shared ownership of outcomes.
- Lead Quarterly Business Reviews and strategic planning sessions.
- Identify and activate referral opportunities within the portfolio.
- Monitor account health and address risks proactively.
- Use and maintain HubSpot for portfolio management, CIP tracking, and reporting.
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