Operations Manager & Account Manager
New
B
BCD Meetings & EventsMeetings and events
Based in Germany (Düsseldorf, Frankfurt or remote in Germany)Full-TimeManager
Salary not disclosed
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Job Details
- Languages
- German and English language proficient in both oral and written communications.
- Required Skills
- Microsoft OfficeAccount Management
Requirements
- Strong meeting management operations and account management experience.
- A proven track record in team leadership and successfully managing direct reports.
- Experience with Life Sciences clients.
- Experience managing client relationships and achieving financial performance targets.
- Experience reviewing and improving operational processes and policies.
- Proficiency in Microsoft Office applications.
- Proficiency in German and English, both oral and written.
- Up to 25% travel may be required.
Responsibilities
- Manage and develop direct reports in Germany through recruitment, training, and performance evaluations.
- Oversee client communication, follow-ups, and deliverables to maintain relationships, satisfaction, and financial success.
- Foster account growth through strategic outreach, presentations, meetings, and industry events.
- Serve as a liaison among accounts, regions, and project teams, and facilitate communication needed for project completion.
- Coordinate resources to implement new processes and technologies.
- Define and apply operational and customer-experience best practices across projects.
- Analyze business issues and develop solutions to enhance productivity.
- Prepare risk assessments and contingency plans.
- Step in to manage client projects and support the team in controlling workload when required.
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