Founding Account Manager (EU)

New

respond.ioB2B SaaS

Source API remote eligibility restrictions: Spain, CET/CEST hours, with some overlap with APAC and MENA colleaguesFull-TimeMiddle

SalaryBase plus variable tied to expansion revenue and retention performance.

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Job Details

Languages: Fluent English and Spanish, with the ability to run customer conversations and onboarding in both. Other EU languages (German, French, Italian, Portuguese) are a strong plus.
Experience: 2+ years in B2B SaaS Account Management, Customer Success or Sales
Required Skills: Customer Success

Have 2+ years of experience in B2B SaaS Account Management, Customer Success, or Sales.
Have held a revenue, expansion, or retention target.
Have managed a portfolio of 50–100 accounts and know how to prioritize accounts.
Be fluent in English and Spanish and able to conduct customer conversations and onboarding in both languages.
Be based in the EU and comfortable working CET/CEST hours.
Have some working-hour overlap with APAC and MENA colleagues.
Have working knowledge of the European business landscape, including how GDPR and data-residency expectations affect SaaS and messaging adoption.
Be data-driven and comfortable making decisions with incomplete information.
Be comfortable working without a fully established playbook.
Familiarity with how European businesses use WhatsApp and other messaging channels is a strong plus.
German, French, Italian, or Portuguese language skills are a strong plus.

Own expansion revenue through usage growth, plan upgrades, monthly-to-annual conversions, and multi-location rollouts.
Help customers adopt best practices, AI agents, and additional platform features.
Use usage and billing signals to identify expansion opportunities.
Run activation rescue for customers who bought the platform but have not fully deployed it, including WhatsApp Business setup or compliance issues.
Tailor customer engagement by country and language and share approaches that can be repeated across markets.
Identify at-risk behavior and intervene before customers cancel.
Analyze EU cancellations, document root causes, and share findings with product and revenue leadership.
Stabilize high-potential accounts without a dedicated point of contact.
Address customer questions about data privacy and GDPR with security and legal teams.
Log every account interaction and measure Account Management impact using data.

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