Account Manager
New
C
CloudbedsHospitality software
Location: Europe; Location: RemoteFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- Fluency in both English and French is required
- Required Skills
- Project ManagementCustomer SuccessAccount ManagementTroubleshooting
Requirements
- Fluency in both English and French is required.
- Communicate, present, and influence credibly and effectively at all levels of an organization.
- Clearly communicate customer needs, feedback, concerns, and opportunities internally across departments.
- Manage multiple projects while paying strict attention to detail.
- Demonstrate listening, negotiation, and presentation skills.
- Build customer relationships and understand customer concerns about product use.
- Troubleshoot customer issues as needed.
- Demonstrate time and project management skills.
- Experience managing accounts within the European hospitality market is a significant plus.
Responsibilities
- Define customers’ success outcomes and work with them to achieve those outcomes.
- Act as the main point of contact for Cloudbeds-related matters and help escalate urgent support tickets.
- Achieve net dollar retention goals by identifying upsell opportunities and implementing proactive churn-reduction strategies.
- Use a consultative approach to drive product engagement, customer stickiness, and package growth.
- Analyze customer data to improve product utilization and engagement.
- Manage customer escalations related to the strategic use of Cloudbeds software.
- Review customer complaints and concerns and seek to improve the customer experience.
- Gather client feedback and requirements for future software releases.
- Act as a strategic partner to assigned customers, using hospitality industry knowledge to recommend ways to optimize product performance.
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