Associate Applied Performance Specialist
New
United States (Remote), Comfort working across time zones with a global customer baseFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- ReportingData analyticsCustomer supportSaaS
Requirements
- Background in sport, high performance, or a related field.
- Clear understanding of how elite sporting organizations operate.
- Curiosity about technology and aptitude for SaaS platforms.
- Clear written and verbal communication.
- Customer-first mindset.
- Strong attention to detail.
- Comfort working across time zones.
- Bachelor's degree or equivalent experience.
Responsibilities
- Support onboarding and deployment for new customers within their first 90 days.
- Help staff get the most out of iP and stay updated on new features.
- Run platform demos for prospects and customers with Performance Strategists and Sales.
- Provide responsive customer support through Intercom.
- Handle technical account work including configuration, integrations, and reporting.
- Log feature requests and document bugs for the Product and Technology teams.
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