Customer Experience Coordinator
New
W
WorkanaProperty Management
Argentina. Colombia. Peru. Costa Rica. Brazil. MexicoPart-TimeMiddle
SalaryUp to 10 USD per hour
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Job Details
- Languages
- English
- Required Skills
- Customer serviceCRM
Requirements
- Excellent spoken and written English.
- Warm, friendly, and professional communication style.
- Strong phone presence and ability to build trust quickly.
- Highly organized, detail-oriented, and consistent with follow-through.
- Comfortable making proactive calls and asking for feedback.
- Empathetic, calm, and able to listen carefully to residents’ needs.
- Tech-savvy and comfortable keeping accurate notes in a CRM or communication system.
- Reliable, proactive, and able to spot potential issues early.
- High standards for service quality and resident experience.
Responsibilities
- Promptly and warmly call new resident inquiries.
- Follow up with residents at key moments, including move-in day, the day after move-in, a few days after move-in, and one week after move-in.
- Conduct quarterly check-in calls with current residents.
- Support residents during the move-out process.
- Ask satisfied residents for referrals in a natural and professional way.
- Gather feedback about the onboarding, move-in, and overall resident experience.
- Document conversations clearly and accurately in the company’s systems.
- Escalate concerns or issues quickly to the appropriate team member.
- Identify recurring feedback, concerns, or friction points to help improve the resident experience.
- Help ensure residents feel welcomed, heard, and supported throughout their time with HomeCrew.
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