Especialista de Customer Success
New
BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Account ManagementStakeholder managementCRMData analyticsCustomer SuccessSaaSHubSpot
Requirements
- Previous experience working in Customer Success, Account Management, Customer Experience, or related client-facing roles.
- Proven experience within the SaaS (Software as a Service) industry.
- Hands-on experience using HubSpot or similar CRM and customer success platforms.
- Strong commercial mindset with the ability to identify growth opportunities and support revenue expansion initiatives.
- Excellent relationship-building, communication, and stakeholder management skills.
- Ability to manage multiple accounts, priorities, and customer demands in a fast-paced environment.
- Strong analytical skills with experience monitoring customer metrics, engagement data, and performance indicators.
- Proactive, customer-centric approach with a focus on delivering value and long-term business outcomes.
- Ability to collaborate effectively across cross-functional teams, including product, solutions, and business functions.
Responsibilities
- Build and strengthen relationships across assigned customer accounts, engaging stakeholders from multiple business areas and levels of seniority.
- Support customer success throughout the entire lifecycle by proactively identifying opportunities for account growth, increased adoption, and risk mitigation.
- Monitor customer satisfaction, engagement, retention, and performance metrics, proposing and implementing improvement initiatives when necessary.
- Collaborate with internal teams to share customer feedback, insights, and recommendations that enhance product adoption and overall customer experience.
- Manage follow-ups, requests, and communications through established customer success processes and channels.
- Promote best practices and optimize the use of products and services through strategic guidance, training, and customer enablement initiatives.
- Oversee the performance of complex customer accounts, ensuring alignment with success criteria and anticipating potential challenges before they impact outcomes.
- Prepare and deliver customer reports, business reviews, and presentations highlighting key performance indicators and value delivered.
- Contribute to revenue expansion efforts through consultative account management and identification of new business opportunities.
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