Junior Customer Success Representative
New
M
Mission InboxEmail Infrastructure
Buenos Aires, Buenos Aires, Argentina. Guatemala City, Guatemala, Guatemala. Medellin, Antioquia, Colombia. São Paulo, State of São Paulo, Brazil. Belgrade, Vojvodina, Serbia. Manila, PhilippinesFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English, Spanish, Portuguese
- Required Skills
- Product ManagementQACustomer supportSaaS
Requirements
- Strong written communication skills.
- Genuine curiosity and a bias toward figuring things out yourself.
- Comfort with ambiguity.
- Willingness to own outcomes.
- Fluency in English (written and spoken).
- Exposure to SaaS, email, marketing, or technical products (nice to have).
- Ability to teach yourself a complex tool.
- Proficiency in Spanish or Portuguese (nice to have).
Responsibilities
- Be the first human a customer talks to when something is unclear, broken, or on fire.
- Resolve deliverability, configuration, and platform questions with speed and accuracy.
- Manage conversations in Intercom and turn one-off questions into reusable answers.
- Use the product the way customers do and catch bugs, edge cases, and confusing flows.
- File clear, reproducible reports that engineering can act on without a back-and-forth.
- Surface patterns from support conversations to inform the product roadmap.
- Translate raw customer signal into product feedback.
- Build and maintain documentation, guides, and help content for customer self-service.
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