Analista Customer Success Onboarding Junior
BrazilFull-TimeJunior
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementData AnalysisRelationship managementCustomer SuccessSaaS
Requirements
- Experience in Customer Success, onboarding, implementation, or retention roles
- Strong communication skills with the ability to adapt messaging to different customer profiles
- Analytical mindset to interpret usage data and customer behavior
- Ability to manage multiple clients simultaneously with strong organization skills
- Comfortable leading meetings and onboarding sessions with autonomy and confidence
- Strong empathy and active listening skills focused on customer needs
- Results-oriented mindset with a focus on customer satisfaction and product adoption
- Experience in SaaS or digital platform environments is a plus
Responsibilities
- Conduct consultative onboarding sessions via Zoom, adapting communication to each customer profile
- Guide users through product features in a practical way that drives understanding and adoption
- Manage an active portfolio of clients, tracking progress and prioritizing high-impact cases
- Diagnose adoption challenges and propose tailored solutions to improve customer success
- Identify process gaps and collaborate with internal teams to enhance onboarding flows
- Maintain proactive communication across multiple channels to ensure continuous customer support
- Monitor user behavior and engagement to support data-driven onboarding decisions
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