Analista de Customer Experience & Insights Pleno

New

BrazilFull-TimeMiddle

Salary not disclosed

Apply NowOpens the employer's application page

Job Details

Required Skills: Data AnalysisMicrosoft ExcelMarket ResearchData visualization

Degree in Administration, Marketing, Statistics, Psychology, Engineering, Social Sciences, or related fields.
Experience using Qualtrics or similar survey platforms.
Solid knowledge of customer experience methodologies (NPS, CSAT, CES) and research design.
Strong Excel skills (intermediate to advanced level).
Experience building dashboards and executive-level reports.
Ability to analyze structured and unstructured data, including text analysis and categorization of open responses.
Strong analytical thinking and data interpretation skills.
Excellent communication skills, with the ability to translate data into clear business insights.
Highly organized, detail-oriented, and able to manage multiple priorities.
Proactive attitude and ability to work with cross-functional stakeholders.

Configure, maintain, and manage surveys within Qualtrics, ensuring data integrity and methodological consistency.
Execute data uploads, validation, and maintenance of research databases.
Design and distribute customer experience, satisfaction, and market research surveys to different target audiences.
Build dashboards and executive reports to track KPIs such as NPS, CSAT, CES, and other CX indicators.
Analyze quantitative and qualitative data, including open-ended responses, to identify trends and insights.
Monitor survey fieldwork progress, ensuring timelines, response quality, and sampling adherence.
Support business areas in interpreting results and translating insights into actionable recommendations.
Produce periodic reports in Excel and other tools, consolidating results and performance indicators.
Ensure consistency, quality, and reliability of all collected and processed data.

View Full Description & ApplyYou'll be redirected to the employer's site