Analista de Sucesso do Cliente Pleno

New

BrazilFull-TimeMiddle

Salary not disclosed

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Job Details

Required Skills: Data AnalysisAccount ManagementStakeholder managementCRMCustomer SuccessSaaS

Solid experience in Customer Success roles, preferably within SaaS or technology-driven environments.
Proven track record managing strategic or enterprise-level accounts with responsibility for retention and revenue expansion.
Strong consultative profile with excellent communication and relationship-building skills across diverse stakeholders.
Ability to analyze customer data and translate insights into structured action plans and strategic recommendations.
Experience using CRM and Customer Success tools to manage accounts and track performance metrics.
Strong organizational skills with the ability to manage multiple priorities in dynamic environments.
Proactive, results-oriented mindset with a strong focus on delivering customer value and business impact.

Manage a portfolio of Top Accounts, ensuring strong adoption, engagement, and continuous value generation throughout the customer lifecycle.
Act as a strategic advisor, diagnosing customer needs and defining tailored success plans aligned with business objectives.
Build and maintain strong relationships with key stakeholders, including executive-level contacts, ensuring a high-touch and personalized experience.
Monitor customer health metrics, engagement signals, and product usage data to proactively identify risks and opportunities.
Drive retention and expansion initiatives by mitigating churn risks and identifying upsell and cross-sell opportunities within the assigned portfolio.
Collaborate closely with Product, Sales, and internal teams to ensure alignment and deliver the best possible customer experience.
Translate data insights into actionable strategies that improve customer outcomes and long-term satisfaction.

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