Customer Service Representative (Portuguese)
New
Argentina, Buenos Aires / Colombia, BogotaFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Portuguese, English
- Experience
- Minimum 1 year experience
- Required Skills
- Problem SolvingCustomer support
Requirements
- College degree or above
- Fluent Portuguese language
- Advanced English is required
- Minimum 1 year experience in customer service, preferably in finance or e-commerce industry
- High level of honesty and integrity
- Proactive and meticulous
- A sense of responsibility and team work spirit
- Ability to work under pressure
- Strong communication skills
- Passionate for customer service industry and can accept to work under different work shifts
- Positive about the crypto industry
- Willing to work weekends and irregular hours which will include night shifts
Responsibilities
- Handle high amounts of live chat and incoming emails
- Provide accurate, valid and comprehensive information
- Follow communication procedures, guidelines, and policies
- Support other business units with customer liaison, accurately document customer requests
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Go the extra mile to engage customers
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