Customer Service Representative
Colombia, Bogota / Argentina, Buenos AiresFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Spanish, Portuguese, English
- Experience
- Minimum 1 year
- Required Skills
- Customer support
Requirements
- Bachelor degree or above.
- Minimum 1 year experience in customer service, preferably in finance or E-commerce industry.
- High level of honesty and integrity.
- Proactive and meticulous.
- A sense of responsibility and team work spirit.
- Ability to work under pressure, strong communication skills and exceed beyond expectation.
- Passionate for the customer service industry and can work under different work shifts, including night shifts.
- Positive about the crypto industry.
- Personal or professional experience with cryptocurrency.
- Proficient in English language is required to be able to successfully communicate with stakeholders.
Responsibilities
- Handle back office tickets, and provide 7*24h online enquiry and email reply services to customers.
- Handle customer enquiries, advice and suggestions via email or online tools.
- Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
- Handle customer complaints, special cases or ad hoc tasks.
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