Live Phone Support Customer Support Associate
New
Fully Remote in Latin America (Excluding: Venezuela, Cuba), Thursday through Monday, from 7:00 AM to 5:30 PM Pacific TimeContractMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- Minimum of 2 years
- Required Skills
- BlockchainCRMCustomer support
Requirements
- Minimum 2 years of phone-based customer support experience in tech or financial services
- Fluent written and spoken English
- Experience with CRM and call center software
- Proficiency in G-Suite
- Knowledge of Bitcoin and cryptocurrencies
- Ability to use blockchain explorers
- Reliable high-speed internet (min 25 Mbps)
- Professional home office with noise-canceling headset
- Available for video meetings and training sessions
Responsibilities
- Handle 25-40 inbound customer support calls per day
- Resolve cryptocurrency transaction, account access, and platform navigation issues
- Maintain average handle time under 12 minutes
- Achieve 55%+ first call resolution
- Document customer interactions in CRM
- Track and report common call drivers
- Escalate complex issues
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