SaaS Customer Support Specialist
New
S
SupportYourAppCustomer Support
Rabat, Rabat-Salé-Kénitra, Morocco. Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina. Tunis, Tunis Governorate, Tunisia. State of São Paulo, Brazil. Mexico City, Mexico City, Mexico. Colombia, Colombia, ColombiaContractMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English (C1)
- Experience
- At least 1 year
- Required Skills
- Problem SolvingTechnical supportCRMCustomer supportZendesk
Requirements
- Strong English skills (C1 for both spoken and written)
- At least 1 year of experience in Customer Support, SaaS Support, or Technical Support
- Excellent problem-solving abilities with a customer-first mindset
- Ability to handle multiple tasks and prioritize effectively
- High attention to detail and accuracy
- Basic computer skills and ability to work with CRM systems and support tools
- Commitment to delivering high-quality customer service
- Personal laptop or computer with at least 8Gb of RAM
- Stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Responsibilities
- Deliver outstanding customer support via calls, chats and emails
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
View Full Description & ApplyYou'll be redirected to the employer's site
