Customer Support Specialist
New
Colombia, Guatemala, Kenya, Mexico, Philippines, Monday to Friday, 8:00 AM to 5:00 PM Eastern Standard Time (EST)Full-TimeMiddle
Salary200 - 500 USD per month
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 1–2+ years
- Required Skills
- Problem SolvingCRM
Requirements
- Travel industry experience (OTA, travel agency, airline, hotel, or booking platform).
- Excellent written and spoken English.
- 1–2+ years in customer or member support, ideally email-based or ticketing.
- Strong writing skills for simple, clear communication.
- Calm and empathetic under pressure.
- Organized and detail-oriented for managing busy ticket queues.
- Tech-comfortable with helpdesk, CRM, and booking tools.
- Reliable internet connection and professional remote workspace.
Responsibilities
- Handle email inquiries as the core of the role, triage the inbox, prioritize, and resolve member tickets.
- Support members across channels (email, live chat, occasional phone) on bookings, cancellations, and billing questions.
- Guide members through the platform and resolve issues at first contact.
- Verify identity and handle account details securely.
- Coordinate with operations and suppliers to resolve booking issues and escalate cases.
- Keep canned responses and help content sharp.
- Spot patterns in recurring issues and flag them to the operations team.
View Full Description & ApplyYou'll be redirected to the employer's site
