Customer Success Manager
New
Anywhere in the United States or LATAMFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5 years minimum experience
- Required Skills
- Project ManagementCybersecurityRelationship managementSaaS
Requirements
- 5 years minimum experience in sales engineering, customer success management, technical account management or program management
- Experience with SaaS, software or Cyber Security vendors
- Bachelor’s degree or equivalent work experience
- Proven track-record of establishing executive level relationships
- Excellent time management, multi-tasking, prioritization skills
- Ability to manage multiple concurrent projects/customers
- Detailed knowledge of and passion for SaaS and Security applications
- Strong organizational, project/program management, and change management skills
- Excellent interpersonal, verbal and written communication skills
- Ability to work independently as well as part of a team
Responsibilities
- Create and execute onboarding / welcome package and process to onboard the newly signed customer
- Create and execute Governance and Executive relationship with customer’s key stakeholders
- Run Digital Motion with lower tier customers while maintaining high touch relationship with strategic and larger customers
- Understand and document our customers' business needs, use cases, dependencies, timelines and priorities
- Define and maintain customer success criteria and planning in terms of deployment, adoption, operations and business outcomes
- Build knowledge of customer’s environment and act as the customer’s champion
- Review customer’s evolving needs with the Product Management team
- Ensure smooth on-boarding and maximize product value
- Keep track of customer health score, communicate and escalate risks
- Work with Sales and Field Engineers to develop new opportunities
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