Customer Success Manager
New
C
Claritas RxDigital Health
United StatesFull-TimeManager
Salary110,000 - 120,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementData AnalysisMicrosoft ExcelClient relationship managementCustomer Success
Requirements
- 5+ years of experience in healthcare consulting, commercial, or client-facing roles.
- Deep knowledge of biopharmaceutical marketing, managed markets, or distribution channels.
- Advanced quantitative analysis skills.
- Expert-level proficiency with Microsoft Excel.
- Strong analytical and problem-solving capabilities.
- Exceptional attention to detail.
- Clear, concise written and verbal communication skills.
- Proven experience building and maintaining strategic customer relationships.
- Familiarity with healthcare data sources (transactional, clinical, behavioral).
- Direct experience with Hub or Specialty Pharmacy data is strongly preferred.
- MBA or relevant graduate-level degree preferred.
Responsibilities
- Serve as the primary point of customer accountability for success and value realization.
- Build and maintain strong relationships with executive sponsors and operational teams.
- Partner with Implementation and Delivery teams to align on objectives during onboarding.
- Lead ongoing partnership post-launch, monitoring account health and managing risks.
- Advocate for customer priorities internally and provide visibility into requests.
- Drive solution adoption and identify opportunities to leverage data for business impact.
- Lead customer-facing meetings including status updates and business reviews.
- Partner with Product to provide input on roadmap planning and feature prioritization.
- Act as a subject matter expert on commercial data to support strategic recommendations.
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